Business Development Director - CS Week #2023-2790

Location US-TX-Sherman
Job ID


Business Development Director


CS Week has a three-decade history and a trusted reputation as the leading source for networking, education, and cutting-edge information exchange for customer experience leaders in the utilities industry. In recent years, customer service operations have evolved quickly with the need to adapt processes to keep pace with societal shifts and other industries’ trends. While the CS Week Conference provides high value and is well attended, we see a market opportunity to expand our year-round programs and services. We are seeking a Business Development Director with expertise in scaling a business that involves education and convening events to lead our business model expansion.

In this role, reporting to the Chief Executive Officer (and later building and leading a support team), you will explore new models to drive revenue growth for our flagship conference and increasingly diversified offers, creating a more sustainable and stable future. This includes understanding and segmenting the market to assess the needs of stakeholders from executive leaders to customer service professionals, identifying new cutting-edge products and services that CS Week can develop, strategic packaging of existing products and services, and exploring pricing models (membership, subscription). You will also guide the repositioning of the CS Week brand in alignment with the revenue strategy transformation.

Your challenge will be to assess the relative impact of new programs and services on our annual conference attendance, understand the competitive landscape of where utility customer service professionals find information (through paid and/or free models), and apply best practices in community building, intellectual property rights for eLearning and events, and educational technology delivery mechanisms.

Our current portfolio of programs and services includes the CS Week Conference, CS Week 311, Executive Summit, LeadNext, Women In Utilities, Key Account Forum, CS Week Benchmarking, Deep Dives, EVCx, webinars, and podcasts.


How You’ll Make an Impact

  • Create and implement strategies to identify and address current and future market needs. Engage key industry stakeholders and sponsors (building from our robust contact list and established relationships), including investor-operated utilities, municipal and state government utilities, and large coops (electric, gas, and water/wastewater).
  • Develop an investment and projected revenue plan to pitch to the CS Week Board.
  • Strengthen the CS Week Conference as the go-to place for utility executives and customers to gather. Leverage relationships and our brand to boost attendance at the next conference and encourage industry leaders to contribute innovative content.


Work Environment, Salary, and Benefits

  • You’ll enjoy a primarily remote work environment with travel up to 20% for occasional visits to our greater Dallas area office, conferences, and potential meetings with industry stakeholders (most will be virtual). We follow core hours from 8 am – 5 pm CST.
  • The budgeted salary for this position is $150K with a benefits package including 15 days of vacation (increasing to 20 with tenure), 6 core holidays and 3 flex holidays, health insurance reimbursement/stipend, and a 401(k) with employer contribution.
  • You will be joining a collegial and supportive group of colleagues who embrace team-driven decision-making and are eager to help each other succeed.



  • Develop and execute an overall revenue growth strategy for CS Week.
  • Identify key leaders of target organizations across the utility industry; execute an outreach and engagement plan; develop KPIs and track success.
  • Develop and execute a program to obtain “voice-of-customer” input on CS Week's current and potential offerings; identify value drivers that will yield successful subscription offers.
  • Design the revenue model and portfolio of programs, content, and services for the various offers; work with the digital director to design the digital delivery of curated content.
  • To the extent that subscription-based services become central to the CS Week revenue model, oversee content design to ensure that subscribers receive the value they expect.
  • Evaluate the effectiveness of the CS Week brand; build on existing market research to determine how to reposition the CS Week brand to drive awareness and adoption of the new strategy; build and execute a marketing plan to support the brand and drive participation in CS Week offers.



  • 10 years of experience in roles responsible for revenue growth and business model development in a conference, education, or publishing context, including experience in the execution of successful subscription-based business models. This includes experience in customer research and brand management.
  • Bachelor's degree preferred.
  • Demonstrated ability to work with peers to develop and execute transformational strategies.


About Us

CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility CX Puzzle: Billing & Payments, Contact Center, Credit & Collections, Digital Engagement, Disruptors, Field Services, and Strategies & Analytics.


Our mission is to advance utility customer service through the delivery of unbiased educational opportunities, forums for networking and sharing of innovative best practices that will advance the customer experience.


To Apply

We encourage you to apply even if your experience is not a 100% match with the position description; we will consider people from a variety of backgrounds and career experiences.


Use the "Apply" button on this page or simply email your resume to Aileen Hedden at with “CS Week – Business Development Director #2023-2790 SA” as the subject of the email.


Please note: The budgeted salary range for this position is $150k.


Job responsibilities are similar to the following positions: Director, New Business Development, Manager of Business Development, Customer Experience Director.


Staffing Advisors is committed to reducing bias in every aspect of the hiring process. We have long recommended a competency-driven approach to hiring. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed