Business Development Director
CS Week has a three-decade history and a trusted reputation as the leading source for networking, education, and cutting-edge information exchange for customer experience leaders in the utilities industry. In recent years, customer service operations have evolved quickly with the need to adapt processes to keep pace with societal shifts and other industries’ trends. While the CS Week Conference provides high value and is well attended, we see a market opportunity to expand our year-round programs and services. We are seeking a Business Development Director with expertise in scaling a business that involves education and convening events to lead our business model expansion.
In this role, reporting to the Chief Executive Officer (and later building and leading a support team), you will explore new models to drive revenue growth for our flagship conference and increasingly diversified offers, creating a more sustainable and stable future. This includes understanding and segmenting the market to assess the needs of stakeholders from executive leaders to customer service professionals, identifying new cutting-edge products and services that CS Week can develop, strategic packaging of existing products and services, and exploring pricing models (membership, subscription). You will also guide the repositioning of the CS Week brand in alignment with the revenue strategy transformation.
Your challenge will be to assess the relative impact of new programs and services on our annual conference attendance, understand the competitive landscape of where utility customer service professionals find information (through paid and/or free models), and apply best practices in community building, intellectual property rights for eLearning and events, and educational technology delivery mechanisms.
Our current portfolio of programs and services includes the CS Week Conference, CS Week 311, Executive Summit, LeadNext, Women In Utilities, Key Account Forum, CS Week Benchmarking, Deep Dives, EVCx, webinars, and podcasts.
How You’ll Make an Impact
Work Environment, Salary, and Benefits
CS Week is the premier annual educational and customer service conference serving electric, gas, and water/wastewater utility professionals across North America and around the world. CS Week provides learning and networking opportunities in support of the utility CX Puzzle: Billing & Payments, Contact Center, Credit & Collections, Digital Engagement, Disruptors, Field Services, and Strategies & Analytics.
Our mission is to advance utility customer service through the delivery of unbiased educational opportunities, forums for networking and sharing of innovative best practices that will advance the customer experience.
We encourage you to apply even if your experience is not a 100% match with the position description; we will consider people from a variety of backgrounds and career experiences.
Use the "Apply" button on this page or simply email your resume to Aileen Hedden at firstname.lastname@example.org with “CS Week – Business Development Director #2023-2790 SA” as the subject of the email.
Please note: The budgeted salary range for this position is $150k.
Job responsibilities are similar to the following positions: Director, New Business Development, Manager of Business Development, Customer Experience Director.
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