Controller - SJCS
As Controller for St. John’s Community Services (SJCS), you will lead a team of five and oversee all accounting operations for this $35 million nonprofit organization. While SJCS is financially stable and poised for growth, we have many opportunities for improvement. Your expertise will strengthen our team, help us operate more efficiently, improve cash flow, reduce accounts receivable, streamline payables, and ensure clean audits. We want you to understand current processes, dive into the details, connect the dots, and seek out process improvements that help us ensure the future sustainability of the organization.
This is a high visibility, high impact role with a broad range of responsibility. You will manage all tasks related to monthly closings, financial reporting, billing reconciliations, and yearly audits. You will work with the CFO to monitor and analyze cash flow and forecast implications of new initiatives and/or business model innovations. You will be the “engineer behind the architect,” taking leadership initiatives and implementing financial policies, procedures, and system changes that turn strategic ideas into reality throughout the organization. You will quickly become the go-to person for budgeting, working with senior leaders across the organization to guide the budgeting process at a regional and organization-wide level.
As Controller, you will have a central role in building a sustainable financial model that adds tremendous financial value and positions SJCS as a catalyst for growth in programs and the number of individuals we can serve. The work of your team will ensure that no person living with a disability goes unsupported, never knowing what a full life could really be. As service organizations begin migrating to a “pay-for-performance” or “outcome-based reimbursement” model, SJCS is positioned to be a leader that charts the course for organizations in every community. Your work here will help us make that transition more successful and will support our evaluation of different financial models that help increase our sustainability and build for our future and the futures of the people we have the privilege to serve.
SJCS is a 501(c)(3) direct service provider, a community builder, and a fearless, pioneering, and passionate advocate for people with disabilities. We are fully committed to self-direction, full citizenship, and equal rights for everyone, at home and at work. All our services are provided “without walls” right in the community. We know firsthand how lives and communities are enriched when people with disabilities are integrated into all aspects of community life.
Having pioneered the community engagement approach for our current services, now mandated by funders, but facing escalating service costs and declining Medicaid funding, we know the time has come to evolve our business model to adapt to the current environment. We’ve always adapted to our times, earning the respect of families, funders, and regulators for our strict evaluation protocols and impeccable health and safety practices. We’ve received the highest levels of accreditation and recognition for quality services, including CARF accreditation in all of our regional subsidiaries.
To date, the vast majority of our funding has been via Medicaid, delivered through six state-level contracts in Washington D.C., Delaware, Maryland, Pennsylvania, Tennessee, and Virginia. We know there are additional populations of people we can serve (perhaps where our expertise in outcomes-based service delivery and an empowering model of positive behavioral support could make a significant impact). We know there are other significant sources of local, state, and federal government funding we could pursue (Department of Education, Department of Labor, or other funders where our expertise in program development for a difficult-to-serve population could make a significant impact.) We believe there may also be significant private funding available, including building a medical model of care where our expertise in providing support for the social determinants of health could make a significant impact.
Responsibilities of the Controller
- Ensure SJCS continually has clean audits, through proper accounting management.
- Generate timely and accurate monthly financials, by the 15th of each month, that accurately reflect revenue and expenses.
- Conduct monthly account closing process and conduct balance sheet reconciliations. Draft the budget narrative for CFO-approval.
- Oversee and improve all aspects of accounts receivable (AR) and accounts payable (AP), increasing the efficiency rate of billing on the first attempt.
- Prepare cash flow reports and projections; work with the CFO to conduct cash flow analysis and improve cash flow management to decrease reliance on lines of credit and reserves.
- Understand workflows in the accounting reimbursement system, Therap. Work with frontline staff to resolve discrepancies and reconcile omissions or missing information.
- Dive into the inner workings of Therap and other systems to identify and troubleshoot problems. Develop and/or update policies, procedures, and accounting instructions where needed to improve efficiency and accuracy in financial systems.
- Engage all colleagues in the budget development process, understanding the specific assumptions and drivers within different programs and incorporating regional needs to result in realistic targets and projections for an organization-wide consolidation.
- Collect data for our annual tax return. Collect data and align staff to prepare for audits.
- Support colleagues across the organization with financial questions and concerns.
- Participate in additional improvement initiatives, as needed, to support the CFO, CEO, and deputy CEO with growth and revenue diversification projects.
- Provide strategic leadership to a team of five finance professionals. Grow, mentor, and coach staff to ensure productivity and employee satisfaction. Foster a sense of cohesiveness across the team and with staff in other departments of SJCS.
Qualifications of the Controller
- 7 or more years of financial management experience in a complex organization (e.g., a multi-service, multi-jurisdictional organization with a $10+ million budget from multiple sources of restricted revenue). Experience operating in multiple business models.
- Bachelor’s degree in accounting, finance, or similar field required. CPA or MBA preferred.
- A history of clean audits and demonstrated experience in multiple facets of accounting and finance (including monthly closings, reporting, reconciliations, cash flow analysis, billing, budgeting, payroll, and forecasting). Skilled in policies/procedure development.
- Experience managing, building, and/or growing a team of financial professionals.
- Proven track record of success managing complex financial management systems, including reimbursement systems, government contracts, operational and capital budgets, specialized financing, internal controls, staff supervision, and compliance.
- A background in healthcare or intellectual disabilities is not required but is preferred. Experience with Medicaid, managed care, healthcare and/or insurance is preferred.
- Experience with operational efficiency projects and/or system upgrades is preferred.
- Strong communication skills; ability to interact effectively with senior management and boards, as well as with other professionals related to the organization.
Attributes of the Controller
- Process-oriented. You thrive on efficiency and you simplify processes and systems. You identify needs and implement policies and procedures that enhance productivity.
- Focused. You have the ability to prioritize competing needs to focus on the highest yield.
- Clear communicator. You communicate clearly and succinctly, simplifying complex data into easily understandable language that less-financially savvy colleagues can relate to.
- Transparent. You are open and honest. You know how and when to ask for support and you disclose the information others need to work through potential solutions with you.
- Strong leader. You are skilled at coaching, mentoring, and developing staff into a well-functioning and productive team. You take ownership and hold your team accountable.
- Service-oriented. You view finance as a support function to help the rest of the organization be successful. You get what serves the mission and you are happy to support your colleagues in whatever way makes them most productive.
- Tenacious. You are self-aware, reflective, and driven. You don’t take “no” for an answer, continually pushing for answers, increased effectiveness, and smoother operations.
What’s Attractive to the Right Controller Candidate?
- This job will challenge you and allow you to grow, both personally and professionally. In this role, you will be a strategic partner to the CFO and will have your hands in it all – from monthly closings and yearly audits to improvement projects and system upgrades.
- SJCS is a well-established, highly regarded organization at a crossroads for forging our future. The time is now for SJCS to build out our financial infrastructure and explore new revenue generation models, increasing our ability to shape the meaning of quality care for those we serve.
- Your work will have impact far beyond the walls of SJCS. What we learn about managed care will help shape government policy, echoing through the work of many other organizations, advancing the civil rights of millions of Americans, and making communities richer, more just, and more inclusive.
- SJCS has driven social change for over 150 years, earning enduring respect for always doing the right thing, even when it was not easy. You will be working alongside a team of highly competent, deeply experienced, collegial, and collaborative professionals – many of whom have a decades-long history with SJCS and all of whom are deeply passionate about the mission, the people we serve, and the services we provide.
To Apply for the Controller position with SJCS:
Use the "Apply" button on this page or simply email your resume to Aileen Hedden at email@example.com with “SJCS – Controller / 2018-2341 SA” as the subject of the email.
Alternative Titles: assistant controller, group controller, director of finance, controller
Staffing Advisors has been engaged to find the right candidate and is committed to helping create a diverse work environment for our client. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. This position may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.