Director of Credential and Professional Development Programs - NAA
Managing six credentials, two micro-credentials, and over seventy-five professional development courses, you will have the unique opportunity at the National Apartment Association Education Institute (NAAEI) to leverage hot topics into meaningful courses that bring value to participants. Joining a growing industry with a huge demand for quality training programs, you will lead the path for young professionals to grow in their careers – all while honing your own skills in curriculum development, program management, and staff leadership. NAAEI is uniquely positioned to take advantage of trending topics in the apartment industry and provide the training these professionals need to further their career success.
Finding a secure, affordable home has always been the American dream. But in a quest to achieve financial security, many Americans have turned away from home ownership. Demand for apartments is at a multi-decade high with more than four in ten Americans now renting.
As America's leading advocate for quality rental housing, the National Apartment Association (NAA) is at the intersection of several powerful demographic trends in our society. Half of the housing needed in the United States to meet demand between now and 2020 will consist of rental properties. Not only is demand increasing in traditional markets, but new markets are emerging as Green Building initiatives flourish and colleges increasingly turn to public/private partnerships to meet demand for student housing. NAA's mission is to serve the interests of multifamily housing owners, managers, developers, and suppliers, and to maintain a high level of professionalism in the multifamily housing industry in order to better serve the rental housing needs of the public.
As Director of Credential and Professional Development Programs, you will work with local affiliates, partner organizations, colleagues at NAA, and subject matter experts from the industry to develop and distribute timely and relevant learning programs. Our job at NAAEI is to promote careers in the apartment industry. (Watch this video for some real-life success stories.) Your job is to understand how best to tailor our offerings to how our audience likes to learn, providing credentials and education programs that are fresh and relevant to our members’ needs.
Reporting to the Executive Vice President of NAAEI and leading a team of two, your ability to seize opportunities and capitalize on trending industry topics will be vital to the production of content that members and affiliates want.
At NAAEI, we provide training and professional development for regional and community managers, leasing consultants and maintenance technicians. Our 6 credentials, 2 micro-credentials, and over 75 professional development programs focus on topics from marketing, to relationship building, to financial management, to legal risk management, to hiring and training employees, and a variety of other business needs. We help our members with their biggest challenge: recruiting, retaining, and developing a capable workforce.
Many of our members are early career professionals, just joining the industry, and the way they consume content may be different from how longer-tenured staff is accustomed to learning. So whether it’s a full certification offered in-person through one of our affiliates or an online micro-credential through our education portal, we will look to you to be sure our courses are interesting, valuable, and fully address best practices in the industry. One of our partners says it best: our programs raise performance (improving resident acquisition, satisfaction, retention, and reputation), streamline administration (simplifying company-wide training), reduce risk (delivering up-to-date compliance training), and customize solutions (ensuring the courseware and administration meets the needs of the people, the teams, and the companies we serve).
Responsibilities of the Director of Credential and Professional Development Programs
Working with colleagues inside and outside of the organization, you will manage all aspects of our programs, including needs assessment, audience analysis, skill standard development, curriculum design, exam development and delivery, and live and online program delivery and evaluation.
Qualifications of the Director of Credential and Professional Development Programs
Attributes of the Director of Credential and Professional Development Programs
What’s Attractive to the Right Director of Credential and Professional Development Programs Candidate?
To Apply for the Director of Credential and Professional Development Programs position with NAAEI:
Use the “Apply” button on this page, or Aileen Hedden at firstname.lastname@example.org with “NAAEI – Director of Programs / 2018-2303 SA” as the subject of the email.
Alternative Titles: Director of Certification, Director of Professional Development, Director of Certification Services, Director of Credentialing.
Staffing Advisors is committed to helping our clients create a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.