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Chief Operating Officer - Intersocietal Accreditation Commission (IAC)

Chief Operating Officer - Intersocietal Accreditation Commission (IAC)

Job ID 
US-MD-Ellicott City

More information about this job


Chief Operating Officer - IAC



In this newly created role, you will report directly to the CEO and be instrumental in the development of our new strategic plan in early 2018. You will supervise 5 direct reports and a talented team of over twenty people who provide support to the directors of our 9 accreditation programs.


You will have full responsibility for IT, finance, marketing, communications, research, and the compliance and accreditation process. You will align resources with strategic priorities and work closely with the senior leadership team to increase operational efficiency, improve the end-user experience, streamline internal processes, and strengthen financial accountability and projections. 


We are seeking a strategic, results-oriented, mission-focused leader who is skilled in leading business process improvements. Your experience implementing IT systems and re-engineering processes along with your ability to evaluate the financial impacts of operational decisions will be integral to your success. With a $10 million annual budget, you will lead the budget planning process and create an operating plan which includes clear and consistent financial reporting for IAC and each of our nine programs. Staff will see you as approachable, visible, engaged, and credible – a partner in their success.



Patient care depends on an accurate medical diagnosis. If you or a family member needs a scan such as an MRI, PET, or CT, it matters to you if your provider has the skills and knowledge to provide a life-saving diagnosis. The IAC programs for accreditation are dedicated to ensuring quality patient care and promoting health care to support one common mission: Improving health care through accreditation®. For the past 27 years, the Intersocietal Accreditation Commission (IAC), a nationally recognized medical imaging and therapeutic procedure accreditation organization, has developed standards and methods to evaluate the quality of care delivered.


Responsibilities of the Chief Operating Officer


  • Develop and oversee the execution of the IAC annual operating plan.
  • Plan and implement organizational change. Support continuous improvement across the organization.
  • Collaborate with the senior management team and the directors of accreditation to ensure operational excellence and proficiency. 
  • Assure quality services to internal and external customers.
  • Develop and recommend alternative solutions based on data.

Information Technology 


  • Work closely with the CIO to leverage technology. Utilize advanced technology to help make better-informed decisions, streamline processes, and reduce costs.
  • Consolidate redundant systems to create efficiency and consistency.
  • Research and understand user needs and how technology will work for them.
  • Working with the CIO, you will prioritize and manage initiatives and develop and implement project plans, ensuring deadlines are met.

Finance and Budgeting


  • Provide financial leadership and management to ensure the financial stability of the organization and multiple programs.
  • Implement a system of financial reports that guide IAC with sound financial information and projections.
  • Implement and manage a robust budgetary process and establish a multi-year framework in accordance with the strategic plan.
  • Develop program budgets. Work with the departments to develop accurate and sustainable budgets. Be a partner in understanding the financial accountability of each program.
  • Oversee year-end close out processes.
  • Review existing revenue streams and make recommendations to grow revenue.

Marketing and Communications 


  • Work collaboratively with communications and marketing areas in strategic planning, goal and objective setting, operational planning, budgeting, and implementing new initiatives and programs.
  • Lead the RFP process, contracting, and management for major vendors. 

Compliance and Accreditation


  • Contribute to strategic planning, long-range program objectives, and policy formulation.
  • Oversee strategy, planning, and quality assurance for accreditation cycles.
  • Create a streamlined process system for all accreditation programs. Coordinate cross-departmental meetings to share strategic priorities and integrate department initiatives.
  • Identify process improvements to the accreditation programs.
  • Provide consultation for accreditation program policy, issues, or practices to both staff and assessors.
  • Maintain surveillance of federal requirements and enforcement actions as they impact accreditation and advise on proactive courses of action.
  • Oversee shared services workflows, efficiencies, and standards.


Qualifications of the Chief Operating Officer

  • Bachelor’s degree required. MBA preferred.
  • 10 plus years of experience developing and executing strategic and business plans. Track record of leading change.
  • Experience managing an operating budget.
  • Demonstrated success developing and monitoring initiatives and programs to assure the highest levels of quality and productivity.
  • An understanding and support of continuous improvement goals.
  • Experience with using performance metrics and tools to measure results.
  • An understanding of the accreditation/testing/credentialing business environment is a plus.


Attributes of the Chief Operating Officer

  • Results driven. You see the big picture, monitor your key performance metrics, and take the action necessary to produce results. 
  • Strong business acumen. You identify opportunities and emerging trends, and you are knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations. You set priorities wisely and know how to make tough resource allocation decisions—always finding a way to forward strategic initiatives. You know how to translate strategy into action. You enjoy solving tactical and process problems.
  • Inclusive leadership style. You respectfully listen to and learn from others, collaborate on projects, and communicate results. You confidently engage staff at all levels to define needs and expectations. You are an excellent mentor and are known for developing great people. 
  • Organizational agility. You have a thoughtful, respectful communication style and foster an open environment that enables thought-provoking discussions. All levels of staff are comfortable talking with you.


What’s Attractive to the Right Chief Operating Officer Candidate?

  • This is an exciting time to join IAC. This role is challenging, both tactically and strategically. As a key member of the executive leadership team, you will play a critical role in helping us achieve our strategic priorities.
  • Working here, you will have the opportunity to impact the quality of patient health care.
  • You will be joining an organization that has high standards and is well respected.
  • You will have full support from the CEO.
  • We offer competitive compensation with an excellent benefits package that includes health, dental and vision insurance, vacation, sick and personal leave, 401k and move.


To Apply for the Chief Operating Officer position with IAC:

Use the “Apply” button on this page, or email your resume to Aileen Hedden at with “IAC-COO/2017-2280 SA” as the subject of the email.


Alternative Titles:  COO, Chief Administrative Officer, Deputy Director, VP of Operations, SVP of Operations. 


Staffing Advisors is committed to helping our clients create a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.