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Vice President, Victim Services - RAINN

Vice President, Victim Services - RAINN

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US-DC-Washington, DC

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Vice President, Victim Services - RAINN



RAINN (Rape, Abuse & Incest National Network) is the nation's largest anti-sexual violence organization. RAINN created and operates the National Sexual Assault Hotline (800.656.HOPE,, y in partnership with more than 1,000 local sexual assault service providers across the country and operates the Department of Defense (DoD) Safe Helpline for the Department of Defense. RAINN also carries out programs to prevent sexual violence, help victims, and ensure that perpetrators are brought to justice.


In this high visibility role as the Vice President of Victim Services (VPVS), you will serve as a key member of RAINN's senior management team and will be responsible for the strategic and operational responsibility for the National Sexual Assault Hotline, DoD Safe Helpline and services for public- and private-sector clients. As VPVS, you will develop and grow programs and associated revenue; lead a large staff; manage external relationships; be client-focused and responsive; and help the organization meet its strategic growth goals.


This is a highly engaged role, internally and externally, where you will be a trusted partner and a go-to resource on issues concerning sexual violence for staff across the organization, RAINN partners and clients, the media, and outside agencies seeking information or additional resources. You will work closely with the president and communications team on media requests and assist with creating responses to those inquires.


You will be the operational lead for the department, which includes overseeing technical aspects of our work. We have developed our own sophisticated, cutting edge online and call center systems. You will be responsible for working with staff to ensure all systems provide necessary anonymity, pull and report proper data, and are as user-friendly and efficient as possible, for callers and staff alike.


Our staff and volunteers are critical to fulfilling our mission. You will lead a team of six direct reports as you oversee a department of 150 staff (program staff and the 24/7 call center staff), as well as several hundred volunteers. As our programs continue to grow, so will the team. You will work closely with the program managers to build a hiring, training, and retention program that supports our growth. Your ability to retain and grow talented staff (and volunteers) and build a cohesive, motivated team across our 24/7 staffing structure is vital to our continued success.


In addition to our hotline, RAINN offers victim services, public policy, training, education programs, contract services, and consulting services. You will work closely with our consulting services department to identify potential new contract relationships and build and manage operational plans to provide hotline services to constituents of these clients.



RAINN is the nation’s largest anti-sexual violence organization and leading authority on sexual violence. RAINN is a dynamic organization comprised of experts in victim services, public education, public policy, and technology – a comprehensive team that works together to provide best-in-class services for survivors, inform and educate the nation about sexual violence, and improve the public policy and criminal justice response to sexual violence.


The victim services experts at RAINN take a victim-centered, trauma-informed approach to developing programs and services that support survivors of sexual violence and their loved ones. As the country’s leading provider of sexual assault services, RAINN has developed programs to help survivors in all stages of recovery. RAINN’s programs directly help more than 17,000 survivors each month.


RAINN’s communications experts raise the visibility of sexual violence and advance the public’s understanding of the crime. RAINN works with the media, entertainment industry, and colleges across the country to provide accurate information about sexual violence prevention, prosecution, and recovery. RAINN is recognized as the go-to source for media seeking expert commentary and research on sexual violence news and stories. RAINN maintains an active social media presence, reacting to current events and ensuring that people who need support can find it through the National Sexual Assault Hotline.


RAINN’s policy team works at the federal and state level to improve the criminal justice system, prevent sexual assault, and ensure justice for survivors. RAINN works closely with the Departments of Justice, Education, and Health & Human Services to improve the federal response to sexual violence. RAINN leads the national effort to end the rape kit backlog and collaborates with allies to promote state action.


RAINN’s consulting and subject matter experts work with clients across the public, private, and nonprofit sectors to develop targeted, effective sexual violence education and response programs. RAINN’s services prepare organizations to effectively provide education about sexual violence and to respond to incidents in a way that facilitates healing and promotes safe and healthy communities. To do this, RAINN offers a variety of specialized consulting services to meet each organization’s unique needs, including hotline services, consulting, program assessments, and education and training.


Responsibilities of the Vice President, Victim Services

Program Management and Leadership

  • Ensure ongoing programmatic excellence.
  • Support program managers and enable them to strengthen and grow their programs.
  • Assess current programs and identify areas to improve.
  • Identify needs and opportunities for new programs and oversee program development.
  • Recruit, hire, and manage strong program leaders.
  • Oversee research and evaluation programs, from data collection to analysis to the program improvements that result.
  • Work closely with RAINN's senior leadership team and board; collaborate on cross-departmental activities, including communications, public policy, and fundraising.
  • Manage current projects and ensure clients are supported and informed.
  • Create, review, and edit content (e.g., trainings, memos, reports, project plans, and website content).

External Relationships

  • Help manage relationships with clients and partner organizations.
  • Conduct media interviews.
  • Engage stakeholders and maintain relationships with subject matter experts in allied professions.
  • Represent the organization at meetings and conferences.
  • Manage relationship with our 1,000 local sexual assault service provider partners.
  • Act as a subject matter expert on issues relating to sexual violence and victim services.

Strategic Growth

  • Work with program managers to expand programs.
  • Identify and cultivate strategic partnerships and revenue-generating opportunities.
  • Identify and respond to grant and contract solicitations.


Qualifications of the Vice President, Victim Services

  • At least 10 years of program management and leadership experience.
  • Extensive knowledge about sexual violence, trauma, and victim care.
  • Experience developing new programs.
  • Success in recruiting, managing, and motivating a strong team of professionals.
  • Experience negotiating and leading collaborative efforts with stakeholders and strategic partners.
  • Experience running a 24/7 program.
  • Extensive experience managing contracts and grants.
  • Experience managing complex projects while also actively pursuing additional funding.
  • Demonstrated record of working successfully with government, corporate, and nonprofit entities.
  • History serving in or working with the U.S. military is a strong plus.
  • Ability to travel as necessary (approximately 10 percent).
  • Must complete a criminal background check (administered by RAINN).
  • Bachelor’s degree is required. Advanced degree in a related field is strongly preferred.


Attributes of the Vice President, Victim Services

  • Exceptional communicator. You are known for your poise, tact, and diplomacy. You confidently engage with staff at all levels and across multiple stakeholder groups. You are willing to listen and learn from others. You are responsive to calls and emails in a timely manner. You give respect; you earn yours.
  • Strategically minded and resourceful. You see the big picture and understand how the details relate to the overall mission of an organization. You are passionate about identifying and meeting challenges through proactive alignment and engagement of key stakeholders. You are a “builder” – you recognize and seek out opportunities. 
  • Flexible. Whether it’s an operational adjustment, technology challenges and/or updates, changes in staffing patterns or new programs, you adjust to changing priorities and operate effectively in a fluid environment. You skillfully manage numerous daily commitments and competing priorities. 
  • Politically astute. You are able to understand, respect, and appreciate the challenges and constraints of others, and you are able to confidently guide and direct them.
  • Collaborative. You are grounded in our organizational values of sharing information and working cooperatively. People know that you have their best interests in mind and that you are sincere in your communications. You value working in a cohesive team environment where everyone works hard and relies on each other to pull it all together.
  • Servant-leader. You have proven leadership and management skills, and a profoundly collaborative style. You are able to lead and build the team; you are able to work closely with program staff, build trust and rapport, coach, and advise. You are a leader, coach, and supporter all at the same time – you build trust across all levels of the organization.
  • Creative. You seize opportunities as they arise. You’re intellectually curious and a strong consensus builder. You consistently identify new ways to make things better.
  • Service-driven. You are committed to providing the highest level of service while remaining aligned with the mission of the organization.


What’s Attractive to the Right Vice President, Victim Services Candidate?

  • This is a high visibility role. As an expert on sexual violence, you will have a national platform to influence how victims of sexual assault are treated and served.
  • You have the opportunity to build upon proven and successful programs, and significantly expand our service capability across the country and around the world.  
  • What you bring to the table is vital to our success – innovation and ideas are welcome.
  • RAINN is financially strong. RAINN has stable leadership. We have a positive, supportive culture.
  • We have an intelligent model to fund our work. You will have the resources you need to be successful. 
  • You will work in close partnership with the president of RAINN, who is an exceptional partner, will trust you to do your work, and won’t micromanager. 


To Apply for the Vice President, Victim Services position with RAINN: 


Use the “Apply” button on this page, or email your resume to Jennie Kinsfather at  with “RAINN - Vice President, Victim Services - 2017/2242 SA" as the subject of the email.


Alternative Titles:  Associate Vice President, Vice President, Vice President, Executive Director, Founder, Task Lead, Program Lead, Director, Victim Advocate, Director of Program Services, Director of Victim Programs, Director of Victim Service, Sexual Assault Prevention and Response Coordinator, Sexual Assault Prevention and Response Manager, Deputy Director, Deputy Prevention of Sexual Assault Coordinator, Crisis Center Executive Director, Deputy Program Manager, Victim Services Program Specialist, Social Worker, Victim Advocate, Strategic Partnerships Advocate, Clinical Social Worker, Director of Service and Advocacy, Coordinator for Victim Advocacy Services, Director of Prevention Education, Counselor, Task Force Lead, Deputy Program Manager


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